bh99914a Privacy Policy

01

Purpose of This Policy

bh99914a ("we", "our", or "platform") is a trusted online gaming and betting service provider in Bangladesh. This privacy policy explains how we collect, store, process, and protect the personal information of our users ("you" or "member").

By using the bh99914a website, app, or any related services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy may be updated from time to time. For any significant changes, we will send a notification to your registered email address or clearly announce it on the site.

02

Information We Collect

bh99914a collects the following types of information:

• Identity Information: Full name, date of birth, national ID number (where applicable).
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, or Rocket account numbers (for transaction verification).
• Account Activity: Login history, betting records, deposit and withdrawal history.
• Technical Information: IP address, browser type, operating system, device information.
• Cookie and Tracking Information: Site usage patterns, page visit history.

03

How We Collect Information

We collect information through the following methods:

• Information provided directly by filling out registration forms.
• Through payment processing during deposits or withdrawals.
• Information voluntarily provided when seeking support via live chat or email.
• Information collected automatically through cookies, web beacons, and similar technologies.
• Information received from third-party verification services (for identity confirmation).

04

How We Use Your Information

The information collected is used for the following purposes:

• Account creation, management, and verification.
• Processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Prevention of fraud, money laundering, and unauthorised activity.
• Providing customer service and technical support.
• Informing you about new bonuses, promotions, and services.
• Improving site functionality and refining user experience.
• Enforcing responsible gaming policies and age verification (users aged 21+ only).
• Complying with applicable laws and regulatory obligations.

05

Marketing Communications

With your consent, we may notify you about promotional messages, bonus offers, and new bh99914a services via email or mobile messages. If you wish to opt out of such communications at any time, contact [email protected] or use the opt-out option included in each message.

06

Disclosure of Information to Third Parties

bh99914a never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and identity verification services — only the necessary information, under strict confidentiality agreements.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI may receive the minimum session data required for proper gameplay.
• Legal Obligations: Upon a court order or a lawful request from a government or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, after notifying you in advance.

Outside of the above cases, we will not disclose your information to any party.

07

Use of Cookies

Cookies are small text files stored in your browser. bh99914a uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions, ensure security, and support basic site functionality. These cannot be disabled.
• Functionality Cookies: Used to remember your language preferences, game settings, and other personalisation choices.
• Analytics Cookies: Used to analyse site usage and improve services. Data collected is anonymous.

You can control or delete most cookies through your browser settings. However, disabling essential cookies may affect some site functionality.

08

Security Measures

To keep your information secure, bh99914a applies industry-standard technical and organisational measures:

• SSL/TLS encryption — all data transmission is completed through encrypted channels.
• Sensitive data stored in databases (passwords, financial details) is kept in encrypted or hashed form.
• Regular security audits and vulnerability testing.
• Strict access controls — only authorised personnel can access necessary information.
• Two-Factor Authentication option for account security.
• Suspicious activity detection systems.

However, no party can guarantee complete security when transmitting data over the internet. We take every precaution, but acknowledge this limitation.

09

Data Retention Period

We retain your personal information only for as long as necessary:

• Active account: For the full duration that the account remains active.
• After account closure: For the minimum time required for legal obligations, dispute resolution, and fraud prevention.
• Financial transaction records: For the period specified under applicable regulations.

Once the retention period ends, data is securely deleted or anonymised.

10

Your Rights Regarding Personal Information

As a member of bh99914a, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (this right may be limited in cases of legal obligations or ongoing disputes).
• Right to Restrict Processing: The right to request that processing of your information be temporarily paused in certain cases.
• Right to Data Portability: The right to receive your information in a structured and readable format.
• Right to Object: The right to opt out of marketing communications or profiling.
• Right to Withdraw Consent: The right to withdraw consent at any time for data processing carried out on the basis of your consent.

To exercise these rights, contact [email protected]. We will respond within 30 business days.

11

Age Verification and Child Protection

bh99914a is for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification during registration is mandatory.

If we become aware that a minor has provided information or created an account, we will immediately close that account and delete all associated information.

If you become aware of a minor's account, please notify us at [email protected].

12

Sending Data Across Borders

bh99914a is primarily a Bangladesh-focused platform. However, for technical reasons your information may be processed on servers located in other countries.

Where data transfer is required, we ensure that:

• The receiving party complies with internationally recognised privacy standards.
• Appropriate contractual provisions are in place to protect the data.
• Transfers are completed using SSL/TLS encryption.

13

Notice of Policy Changes

This privacy policy may be revised in accordance with relevant laws in Bangladesh, changes in technology, or the development of our services. For any significant changes:

• A notification will be sent to your registered email at least 30 days before the change takes effect.
• The change will be clearly announced on the site's main page.
• The date of the revised policy will be updated at the top of this page.

Continued use of the site after changes are made will be considered acceptance of the updated policy.

14

Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact our privacy team:

We are committed to resolving any privacy-related requests or questions as quickly as possible.